How do I return an item?

RETURN POLICY



MindCare wants you to be completely satisfied with your purchase. If you find that you need to return an item for replacement or refund, please review the complete details of our Return Policy below to determine if any special return conditions apply. 

ALL PRODUCTS, REGARDLESS OF THEIR CATEGORY TYPE, MUST BE ISSUED A RETURN AUTHORIZATION (RA) NUMBER BEFORE THEY CAN BE SENT BACK! Please email: orders@MindCareStore.com to request a refund or replacement and include your order number and a telephone number as well as the reason you want to seek a refund or replacement. We will verify your order's return eligibility and issue a RA number if appropriate.

Most items may be returned within thirty (30) days of receipt. They must be returned at the customer's expense in their original packaging and meet the following conditions:

  • Product must be in new condition
  • Product must be returned in its original packaging
  • A Return Authorization (RA)* by email must be requested from orders@MindCareStore.com within thirty (30) days of receipt
  • Once an RA has been issued, products must be returned within fourteen (14) days
  • Products that are defective must be returned within ten (10) business days with a Return Authorization


  • Once we receive your items back and they are verified to be in new, unused condition, with all product wrappings and items included, we will issue a refund minus a 25% restocking fee. If a package is returned damaged or opened, a restocking fee of 50% will apply, excluding our original costs for shipping. All original shipping and handling charges are non-refundable. Products that were purchased with 'Free Shipping' will have our incurred original shipping expense deducted from your refund. 

    * Please note that no return will be acted on without a Return Authorization number clearly displayed on the return form as well as the reason for the return and order number.

    Fall Prevention Products
    Most of our Fall Prevention Products can be returned withing thirty (30) days of their purchase date. Please email: orders@MindCareStore.com to verify the specific return policy for your item(s) as different manufacturers have their own return policies.

    Sensor Pads and Floor Mats cannot be folded or tightly rolled. They can be loosely rolled with supportive packaging (such as air pillows or packing peanuts) placed in the center void. If we receive a return with a folded or creased sensor pad or floor mat, that item may not be returnable.

    Bathroom and Bathing Products
    Bathroom and Bathing Products are non-returnable once the product packaging has been opened, due to hygienic reasons. If you are unsure whether one of these products is going to meet your needs, please email: orders@MindCareStore.com with questions before ordering.

    Incontinence Products
    Our Incontinence Products are non-returnable once the product packaging has been opened, due to hygienic reasons. If you are unsure whether one of these products is going to meet your needs, please email: orders@MindCareStore.com with questions before ordering.

    Books, DVDs, CDs, Muffs, Activity Pillows, and Activity Aprons
    Please note all books, dvds, cds, muffs, activity pillows and aprons are final sale and not eligible for refunds. If you are unsure whether one of these products is going to meet your needs, please email: orders@MindCareStore.com with questions before ordering.

    Watches, Wandering Monitoring and/or GPS Products
    Our GPS Watches/Products have a strict return policy due to the costs associated with set-up and activation. Some devices can be returned within (30) Days for a full refund minus shipping costs. Please review ALL information, coverage limitations, sizing charts and details about each watch before purchasing. To receive a full refund on any watch, GPS Product and/or service plan, these products cannot have been ACTIVATED. They must be returned in new, unused condition, with all product wrappings and items included. Activation and instructional setup of each device is available through the manufacturer or carrier directly. Contact and activation instructions will be included in the packaging. MindCare will assist with your order, but any technical questions can be answered better by the source!

    All Other Product Categories
    You must email: orders@MindCareStore.com  to verify the return period allowed on your product and then arrangements can be made to return the product for a refund. Products must be unused and in new condition with all accessory items and product packaging. Please be aware that many of these products carry a 25% restocking fee that will be deducted from your refund. Please emaill:  orders@MindCareStore.com to clarify a product's specific return policy before ordering or returning. 

    Please email: orders@MindCareStore.com if you are in any way unclear as to the Return Policy on any particular product.

    Warranties
    Each manufacturer has different warranty policies. If an item description does not state its warranty information, please email: orders@MindCareStore.com to clarify warranty coverage and implementation. If you have purchased a product and are having difficulties with it, please email: orders@MindCareStore.com for warranty assistance. All defective items must be returned within the first ten (10) days of purchase. Data coverage and signal strength issues for GPS devices is NOT a product defect. Please check that these items will work in your area BEFORE activation!

    * Items will not be exchanged unless they are defective or damaged. If any parts are missing, upon availability, we will send them to you. If you want to cancel items that have not yet shipped, email us immediately at orders@MindCareStore.com


    ** International shipments due to the cost of shipping are non-refundable.

    Please note that our products are not a substitute for full time supervision and monitoring of your loved one or patient, but are designed to augment the personal supervision of a caregiver.



    CHANGE OF ADDRESS: If you need to change the address of delivery after the product has been shipped, a $15.00 change of address fee will be charged to your credit card if the item was shipped with UPS.