When are items shipped?

Shipping Policies

MindCare thanks you for shopping and we want to make sure you receive orders as quickly as possible!

Online orders received after 2:00 pm will ship the next business day. Orders ship Monday - Friday, excluding national holidays. Expedited delivery does not include Saturdays, Sundays or Holidays. Shipments to a PO Box or APO locations will ship via USPS.

FREE SHIPPING IS OFFERED ON MOST ORDERS OVER $75 EXCEPT FOR ORDERS OVER 10LBS. Some heavy items such as chairs and memory boxes are shipped by private carrier so they do not qualify for free shipping promotions.

Tracking: If you have created a password / account when you placed your order, tracking should be available within 48 hours after your order ships. Most orders arrive in 3-4 business days.

Some products are dropped shipped directly from the manufacturer so you may find that your order arrives in multiple deliveries at different times.


Delivery

Ground orders may take up to 8 business days to reach its destination in the continental United States based on the shipping method selected. Shipping rates can be viewed at checkout by entering your state and postal code.

SHIPPING to CANADA?

We ship UPS International to Canada. Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada are subject to applicable duties & taxes as well as an average of $10 flat brokerage fee ($4 USD entry prep fee and a $6 CAD bond fee on ground shipments or a $10 CAD bond fee on air shipments) for shipments valued below $200 USD. Additional fees will apply on shipments over this value. Shipments valued at $200 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery. 

THE LIVE RATE QUOTED WILL INCLUDE THE $10 BROKERAGE FEE AS WELL AS A CONTRIBUTION FROM US TO LOWER YOUR RATE TO HELP WITH ALL THE CANADIAN FEES!

International Shipping

We ship all over the world. If you receive a message stating that we do not currently ship to your area, then please send an email to orders@MindCareStore.com and include your address. We will then add your country and notify you to place your order again. The shipping charges generate from USPS International. We do not add any shipping or handling fees.

Order Cancellations

If you need to cancel an order prior to shipping, please contact our customer service representatives at orders@MindCareStore.com
Unfortunately, we cannot cancel your order once it has shipped.

Address Corrections

If your order has not yet shipped, we are happy to make any address correction changes at no additional cost. However, 'Ship To' address changes or corrections after an order has shipped will incur a $15 charge. Please contact customer service at orders@MindCareStore.com with the address correction request and provide your credit card information to process the $15 address change.